Medaino Healthcare Private Limited ("Medaino", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our products and services (collectively, the "Services").
1. Information We Collect
1.1 Information you provide
- Contact details such as name, email, phone number, and organization.
- Account information for authorized users.
- Communications you send to us (e.g., support requests, demo enquiries).
1.2 Information collected automatically
- Device and log data such as IP address, browser type, and access times.
- Cookies and similar technologies for essential site functionality and analytics.
1.3 Customer / patient data
When hospitals or clinics use our Services, they may submit data relating to clinical encounters, including potentially sensitive personal data. Medaino acts as a data processor on behalf of the customer in respect of such data and processes it strictly in accordance with the customer's instructions and applicable agreements.
2. How We Use Information
- To provide, maintain, and improve the Services.
- To communicate with you about products, support, and updates.
- To comply with legal and regulatory obligations.
- To detect, prevent, and address security and fraud risks.
- With appropriate safeguards, to develop and improve our AI models using de-identified data, only where permitted by the applicable customer agreement and law.
3. Legal Bases
Where required by law, we process personal data on the basis of contract performance, legitimate interests, compliance with legal obligations, or your consent.
4. Sharing of Information
We do not sell personal information. We may share information with:
- Service providers who assist us in operating the Services (e.g., cloud hosting, analytics) under appropriate confidentiality and data-protection commitments.
- Authorities when required by law or to protect rights, safety, or property.
- Successors in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
5. Data Security
We implement administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit, role-based access controls, audit logging, and ongoing security monitoring. No method of transmission over the Internet is 100% secure.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. International Transfers
Information may be transferred to and processed in countries other than your country of residence. Where required, we put appropriate safeguards in place for such transfers.
8. Your Rights
Subject to applicable law, you may have rights to access, correct, delete, or port your personal information; restrict or object to certain processing; and withdraw consent. To exercise these rights, contact us at agarwals2610@gmail.com.
9. Cookies
Our website uses cookies for essential functionality and basic analytics. You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality.
10. Children's Privacy
The Services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on our website with a revised "Last Updated" date.
12. Contact
For privacy-related questions or to exercise your rights, contact:
Medaino Healthcare Private Limited
Plot No.-5 5A G/F Kh. No. 53/2, Gopal Nagar Phase-II,
P-Block, Surakpur Road, Najafgarh, New Delhi-110043, India
Email: agarwals2610@gmail.com